Returns & Exchanges
At sneakersjourneys.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re happy to help with returns or exchanges within 30 days of delivery.
How to Return or Exchange an Item
- Start Your Return Online – Log in to your account and follow the steps to initiate a return or exchange.
- Pack Your Items Securely – Include the original packaging and tags.
- Ship It Back – Use the provided return label and drop off at your nearest carrier location.
Return Conditions
- Items must be unworn, in original condition, and with all tags attached.
- Final sale items cannot be returned or exchanged.
- Return shipping fees may apply unless the return is due to an error on our part.
Refunds
- Refunds will be processed within 5-7 business days after we receive your return.
- Original shipping fees are non-refundable.
For any questions, please visit our Help Center or contact customer support.